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2.1 Based on 29 reviews
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    • Housekeeping was awesome 1
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    • Food 2
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Bed bugs in all 7 rooms we had and looked at and then we had horrible service in trying to resolve the issue!!! Needless to say we ended up at the Hilton with an indoor pool and hot tub and we ended up having more fun going to Lego Land and the aquarium and riding the train to the stockyards! Plus we saved money ! Great Wolf was going to be 3,000 dollars for all of us! Only to find bed bugs and filth and rude employees in denial but we have... Read more

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My family went at Kansas City Wolflodge added the breakfast buffet and Magical which my husband hand them the card to get it charge. 2 days ago we recieve a call stating that we owe them $88 and it will be put in collection after 72 hrs because their system messed up instead of charging us it refunded us. I don't think its our fault that there system messed up or the receptionist messed up to be put in collection for something we are not aware... Read more

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While eating dinner at the buffet there were 2 people who were intoxicated and visiting tables. I noticed security in the corner watching the women while the male was using obscene foul language. I had my 18, 15, 13 and 4 year old daughters at the table hearing his conversation with someone on the phone. The women visited the table on the other side of her and was touching their child. The table was extremely uncomfortable. I explained to... Read more

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Had a similar experience at the Niagara Falls location my sons back got all scratched up on one of the slides but he seemed ok so we continiued on with our vacation. I found out 2 days later when we were leaving by the guy who worked the picture place that this particular ride had injured many children & 1 child even ruptured their spleen. Now I had seen an ambulance come to the resort twice in my short 3 day stay & asked what happened & the... Read more

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Me and my friend went swimming there and the bottom of her hair was slimy!! DISGUSTING!! And after it was dry it was all hard and crusty! They really need to clean their pools.

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We stayed at GWL Poconos in Oct 2015. We have returned twice in 2016. So you can imagine my surprise when I get a letter from a Collections Agency stating I owed Great Wolf Lodge $700plus dollars. I checked my last stay in July 2016 and everything was okay and paid in full. Well today I got a call that we owed the money from a stay in October 2015? Not one call, email or letter to let us know there was even a balance due! We didn't even know... Read more

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The great wolf lodge in Fitchburg ma is the dirtiest place I've ever stayed. Room Resturant and over all resort is just plain disgusting It wouldn't even be suitable for a dog resort the staff is just pathetic complete air heads. Breakfast buffet I wouldn't feed to a street dog. Discusting!!!! The should do an episode of under cover boss here the ceo would probably *** this dump down. Might wanna take ️great off the sign nothing great about this... Read more

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Horrible management i was an employee there and they shorted my hours so bad that i made less than a part time job gets in two weeks i made 230.00 when i worked five day every week and when i got hired i was a full time employee SO IF U ARE LOOKING TO BE HIRED IN GREAT WOLF LODGE PLEASE DONT THEY,LL SHORTEN UR HOUR SO BAD IT WONT BE WORTH ANYTHING

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Bed bugs dont go been a nightmare ever since i stayed!!

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I am a former employee of great wolf lodge and let's just say if you're thinking about applying there.... DON'T. It is very un professional on so many levels. From sexual harassment from managers to being cheated out of your money. And I'm not even going to mention the fact of how dirty they are. They only clean when corporate or the health inspector comes. And don't think You're getting promoted if you work hard. You have to do sexual favors to... Read more

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