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Waiting for an email for a room we already paid for...your system sucks big time..ive been waiting more than 3 hours now..it took us 5 hours to get here to sit in the lobby for over 3 hours...and still waiting...we complain to the front desk and explained we have 4...
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1.9
#1109401
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This was our 2nd time in two weeks visiting the Grapevine, Tx location. The 1st experience was amazing. The 2nd was even better other than the bed bugs in our room. I woke up and my wrist were swollen and itchy. I went to the lobby to report it and the manager provided...
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3.1
#1026198
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Great Wolf Lodge - Customer Care Review
Went to Great Wolf in Centralia, WA. Disappointed experience. We get there, theres no luggage carts in lobby, parking is packed & noone was able to procure a cart when asked. People appeared to hang onto their luggage carts once first using & not return them....
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Anonymous
Anonymous

Thats awful that the floor near the pool was wet.

2.7
#983069
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Great Wolf Lodge - Cancellation policy

Great Wolf Lodge
#1118976
1.0
Details
We had to cancel our reservation a month prior and 15% Of deposit was not refunded. That meant we had to pay 75 bucks of our hard earned money for a cancellation fee. Most hotels waive that if cancellation was well in advance. It was understandable if a few days before or a week but they s was a month!
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Exchange, Refund and Cancellation Policy

Great Wolf Lodge - Hours

Great Wolf Lodge
#1102149
2.8
Details
They are now closing the water park at 8:30pm.
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
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Great Wolf Lodge - Head lice

Great Wolf Lodge
#1050947
3.0
Details
Me and three kids got head lice room wasn't clean and breakfast was horrible
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Cleanliness
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Location
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Quality of Accommodation
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Great Wolf Lodge Room Review

Great Wolf Lodge
#1020068
2.0
Details
I personally think if you're going to pay $700 for two nights that you should get your breakfast and the children activities for free. Had the worst experience I would of been better at a Days Inn. I feel guilty for spending 700 bucks on a room
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Billing Practices
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Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Not sure why this website won't let me rotate my pics... but Stay away from GWL Grapevine. This Hotel is so cheap and poorly run. Literally the worst food I've ever had. The have the worst beds, cheap bedding, and hallways full of unsupervised foul mouthed preteens....
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1.9
#975174
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Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
Great Wolf Lodge - Room Review
We went to the Great Wolf in Williamsburg, VA on 12-12-16 and stayed 2 nights. We had been to the one in NC previously and loved it, but the one in Virginia was just awful. When we arrived at about 2pm, we were told we would receive an email when the room was ready but...
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2.2
#973618
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Bed bugs in all 7 rooms we had and looked at and then we had horrible service in trying to resolve the issue!!! Needless to say we ended up at the Hilton with an indoor pool and hot tub and we ended up having more fun going to Lego Land and the aquarium and riding...
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Anonymous
Anonymous

Did you call them?

1.2
#959250
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My family went at Kansas City Wolflodge added the breakfast buffet and Magical which my husband hand them the card to get it charge. 2 days ago we recieve a call stating that we owe them $88 and it will be put in collection after 72 hrs because their system messed up...
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LadyScot
LadyScot

Do you never read your credit card statements? The receipt? Come on, just pay what you owe and be done with it.

Morgantown, Indiana
#947775
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While eating dinner at the buffet there were 2 people who were intoxicated and visiting tables. I noticed security in the corner watching the women while the male was using obscene foul language. I had my 18, 15, 13 and 4 year old daughters at the table hearing his...
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3.5
#938366
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Had a similar experience at the Niagara Falls location my sons back got all scratched up on one of the slides but he seemed ok so we continiued on with our vacation. I found out 2 days later when we were leaving by the guy who worked the picture place that this...
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2.3
#914328
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Contact Great Wolf Lodge

Mailing Address:
Great Wolf Lodge
1400 Great Wolf Drive PO Box 50
Wisconsin Dells, WI 53965
Phone:
(800) 559-9653
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We stayed at GWL Poconos in Oct 2015. We have returned twice in 2016. So you can imagine my surprise when I get a letter from a Collections Agency stating I owed Great Wolf Lodge $700plus dollars. I checked my last stay in July 2016 and everything was okay and paid...
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2.4
#897668
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