Great Wolf Lodge
Reviews and Complaints
Not worth the hype
User's recommendation: If looking for a nice jaunt for you an your husband.this isn't it.
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Verified Reviewer | Centralia, WashingtonSexual harassment by employee @grand mound
- Lots of sugar and activities for littles
- Mediocre & limited food
- Extremely expensive for what you get
Preferred solution: Apology
User's recommendation: Save your money & precious time, and go elsewhere!
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Verified Reviewer | Grapevine, TexasSecurity deposit has not been returned after initial 7 Buisness Days
- And great location
- Great place to bring the family
- Customer service after stay is attrocious
Preferred solution: My damn security deposit back.
User's recommendation: See my review.
Denied stay
Allen in Traverse city denied our stay today even when we offered to pay 1000 for the night he told us no. He stated he was the end all be all.
Long story short on 2 occasions i contacted to make sure the voucher and stay was all set from a bed bug incident in ohio. After 45 minutes he flat out denied our stay there. No one was combative or yelling. We did nothing wrong.
With 2 young kids in tow we left. This was 4 h away from our home. My husband took his card. I did ask him to put this in writing he said no he also would not provide a real reason as to why besides we had not been happy with our prior stays.
Well first stay we had ice damage in our rooms ceiling and they had no rooms to put us in then ohio had a issue with a bug found in mattress. I want to speak with someone at corporate 734673**** and my husband derek734489****.
User's recommendation: I would not book at this hotel as there are multiple horror stories.
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Verified ReviewerKept 50.00
- What a rip
Preferred solution: Full refund
User's recommendation: Don’t give card to them and don’t go
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Verified ReviewerCan't get ahold of customer service for help
Preferred solution: Price reduction
User's recommendation: Before you leave the resort, make sure they give you a receipt so you can verify the charges.
Front desk
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pocono, PennsylvaniaHorrible Facility
We spent $1,000 for one night. We received a room that was not even motel grade.
The view was of excavators and dirt. The evening we arrived the front desk was rude, one girl literally rolled her eyes when I asked her a question, she was on her phone and that evening the water park was so cold that we all were freezing. Went to our room within an hour. Its awfully small and really dirty.
The common bathrooms are gross. The hot tub area was Luke warm. Absolute rip off. Food was not up to par.
Our stay was on 10/15 through 10/16. Awful service, mediocre food, dirty and very small. Most of the rides are closed.
I have been to H2O much cheaper and well kept kalahari supposed competitor but never had any complaints. This place is absurd.
- Concept
- This facility is run poorly
Preferred solution: Price reduction
User's recommendation: Don’t spend your hard earned money on this *** place.
Review
- We can go in winter time
- Customer service
Preferred solution: Price reduction
User's recommendation: I hope they return my call
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pocono, PennsylvaniaCustomer Service on Corporate and Local Levels
1. Cockroaches in pool area
2.
Adult whirlpool under construction, but when it was filled, I reported a man that appeared to be self-pleasuring himself in it, across from my friend and I.
3. Little boy (around 6 yo) starting fist fights, repeatedly, while unattended by his mother who was in the adult hot tub.
4. Waterpark supervisor promising a follow up as we checked out, no one called. Hence the one star.
5.
Missed connections with guest service manager currently.
6. We made reservations during the sale period, when we called on 09/30 our reservations werent found and we spent another hour on the phone.
The afforementioned items were from a previous visit. The response when I made the complaint on the way out was well, you know what kind of clientele we get from other areas
This visit:
1. No management response to previous complaint.
2.
Children in adult hot tub, repeatedly.
3. Rooms on opposite ends, even though the reservation was for two rooms.
4.
We were supposed to have late check out, but it was not noted on our RESand when I asked about it, the front desk noted the late checkout for hassles.
5. Several rides were down for maintenance, even though the location just had its annual shutdown.
- Kids had a great time
- Expensive
- Non-responsive management
- Stressful
Preferred solution: Full refund, apology, customer servicw
User's recommendation: Still not happy, no resolution…
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Verified Buyer | Grapevine, TexasElevator fell 2 and a half floors
Elevator fell 2 and a half floors with my son in it and was stuck between 2 floors for 30 minutes. It took over 15 minutes to get any help.
The phone in elevator for emergency did not work when they tried to use it to call for help. They had to call the fire department to get them out. Thank god he had his phone to call me to get them help. As we were standing there waiting for the fireman to get them out we heard someone say they had been working on that elevator earlier today.
The hotel did not offer to comp our room for the night or anything. I told them I wanted our room completely Comped for the night the manager told me they would call us in an hour to check on us.
When she called, I again told her we wanted our night comped, and she told me to sleep on it and to stop down to the front on our way out tomorrow before we check out. I am completely appalled at the lack of safety first and shocked that we should even have to deal with even asking for our room to be comped after going through that scary experience.
Preferred solution: Full refund
User's recommendation: Use the stairs
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Verified Reviewer | Flagstaff, ArizonaRequesting refund on my stay due to bed bugs
- Disgusting conditions
- Bed bugs
Preferred solution: Full refund
User's recommendation: 1
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Concord, North CarolinaA place that is filled with rude *** people
My kids loved this place and my first year here wasn't bad. It was crowdedbut there wasn't alot of rude people. Most of them werenice and acted decent
.. However, my 2nd year coming here wasn't the best. I went to the mining sluice with my kiddos. My kids had their pup badges on but the staff member failed to offer me my discount. Then blamed me because I didnt ask for the discount. I was there earlier talking to the same person asking about the discount. The staff did mention it at first when you ask about how much it is. But he didn't apply the discount even though you could see my kiddos had badges on and he could have asked if we wanted to use it. I mean, 15% discount is not much but you mind as well use it.
Some of the guests here are just plain rude. They want to skip you even though you've been standing in the line much longer. Some of the kids are just really possessive over a ball that they don't technically own. My kids were taught omce you let go of an object, and some one else grabs it. It is their turn. A particular kid was playimg with a ball but then let go of it. And screamed at my kids becsuse they wanted to play witb it. Of course, the parent were watching here but didn't say anything. I think if it wasn't for the rude *** people, staff members and if this place wasn't so overpriced. I would come here every single year. But as long as my kids did enjoy this trip even though I had a bad experience. I am happy that they still enjoyed it. I know that my 3k didn't go completely to waste.
I really do think you should be able to use your unused dining credit the next time you come in.
I think you should be able to pay $20 for the magic quest game and the time should be timeless. You pay $20 for a game that only lasts for the duration of your stay and the next time you come baxk, your game is deplated and you would have to buy the game again. Magicquest is worth it if you continue to buy the paw or the wolf bagde. Youwon't be ableto get free a build a bear with those two bagdes. Last year, we all got the wolf bagde and we got to do all of the attractions (except for the rope course) and we all got a free build a bear (no special editions one, of course). I'm not sure why they removed that option from the list.
- Nice dance party
- Hotel room
- Housekeeping was awesome
- Rude guests
- Leaking refrigerator
- Empty offers
Preferred solution: I would like the staff to be more aware about offering discounts.
User's recommendation: Get the wolf bagde or the paw bagde. Its worth it especially if you like magiquest. Saves you money.
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Verified ReviewerTreatment of Staff
Great Wolf Lodge is a HORRIBLE place when it comes to the treatment of their staff. Even Worse when a staff member is disabled or has a medical disorder.
The new HR person in Grapevine, TX should be fired of her treatment of a staff member that is autistic. She calls him out on a regular basis and treats him like a stepping stone. She can not tell the same story twice and walks back everything she says. ADA requirements state reasonable accommodations should be made and the staff member should not be treated different.
Well this does not apply to this hateful Witch. I know of a big lawsuit about to hit great wolf if this doesn't change quick...
- All of them
Preferred solution: I would like for this staff member who I will only mention to a CORPORATE HR DIRECTOR, to get fair and equal treatment.
User's recommendation: AVOID this place
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Verified Reviewer | Concord, North CarolinaComplaint
- Indoor water park
- No hot water for days
Preferred solution: Full refund
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It sounds like you are difficult customers and this third place in Traverse City was not going to chance taking you as a customer. When you mouthed off like a pi gg to put it in writing, you sealed your fate.
No one was going to help you. Hope you learned your lesson.
I love you were from Magat Ohio and got denied. Maybe Trump or your loser Governor can spare a room next time.