After arriving back home from our trip, I found an additional charge for a $314 on my credit card, this is an additional amount on top of the amounts charged totaling the receipt I was emailed. I have tried calling on 4 separate times since I noticed the charge, each...Read more
Visit to Great Wolf Lodge Illinois
I paid OVER $300 for ONE night and this Lodge, has NO microwaves, NO laundry facilities, we never received out towels after over 2 hours, we had to go get them ourselves. Customer service was lack. No complimentary tooth brush or tooth paste. Lastly one of the elevators was broken and the floor of ALL of the were nasty and dirty for 2 days!!
We got the breakfasts include . When o when to the person that was making the omelets . He was rude. To my wife and me . We felt descriminated. .due ro the fact thta he treated other peraon in front of us diferent. He keep makin comments. I left the omelet there i will...Read more
Williamsburg location needs some work. Staff is under-trained. Some lifeguards were not attentive and were not concerned about line breaking. The place was very unorganized. About 1/2 of the staff was better at directing instead of helping. We thought we would have a...Read more
Great Wolf Lodge - Complaints
I need a call ASAP about a check in issue
Great Wolf Lodge - No response
They never returned my call. I had problems from day 1. They checked me into a room adjacent to a family room despite my request not to do so. There was a smoker on the floor i was moved to.
Someone came in room checking to see if it was occupied...hello wouldn't they know this by just checking the computer. Booked spa for my granddaughter,we were 2min late and were told we couldn't be seen ya think maybe a courteous call making sure we were still coming...Read more
My Granddaughter wanted to go to Great Wolf Lodge for a long time. I kept an eye on the costs but I couldn't afford the winter prices. Great Wolf sent me an email for what I thought was a great deal. I can only say that I'm glad I did not pay full price. The room was...Read more
I needed to write about our recent visit to the Great Wolf Lodge, LaGrange GA on 26 – 28 May, 2018. My wife and I are both retired military and we reserved two rooms for our family (9 Members including grandkids) visit. We took advantage of the special that was offered...Read more
- Resort staff
- Water park
I didn't like
- Check in
OMG, I HAVE NO IDEA WHERE TO START SO I'LL START AT THE BEGININNG. WE FIRST GOT THERE THERE WAS DRINKS FROM THE PREVIOUS GUEST LEFT, LATER FOUND THE COFFEE MACHINE WASN'T CLEAN (LIKE HOW WOULD YOU HAVE TO REFIILL IT IF IT HAVEN'T BEEN USED). OKAY SECOND DAY ROOM...Read more
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