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My 8th visit to GWL lodge was awful. I left a note at reception for the manager and heard nothing back. I mailed a letter - heard nothing back. I have been trying to contact corporate since the start of the year - almost 3 months - and they never answer their phone....
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1.3
I didn't like
  • Entire stay was awful
#1216404
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Just spent an overnight at the great wolf lodge with my two boys for the march break cost 700$ one night no extras. 1st complaint went to enjoy the hot tub that night and an adult couple decided to turn things into an adult video not happy and grossed out along with...
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2.3
#1212200
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With all the flu going around you would thing that Great Wolf Lodge would accommodate a family using a groupon for their son's 6th bd. for this week-end, and he now has the flu. Due to him being sick they cannot go and Great Wolf Lodge will not accommodate a later date...
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Anonymous
Anonymous

This was rectified.. Groupon refunded money...Thanks!

1.0
#1181226
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Called on January 31st to get a room that was advertised for $99 a night... customer service could not find a room for that price in any of the months.. I am a disabled veteran on the fixed income.. false advertisement when you say there is room for $99 and they can't...
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Scotrun, Pennsylvania
#1180607
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Great Wolf Lodge - Great but night time is not

My family and I were trying to sleep and yes you may have fun but it should not be so loud that they should have at least a 10:00 limit to we’re you can only do certain things but 11:00 you need to settle down
#1177133
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I am beyond annoyed. I did the early check in the day before we arrived at great wolf for noon. I show up at noon and our room isn’t ready by 1pm the room still isn’t ready. I approach the lack of customer service desk and am told to wait for my text message tough but...
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#1173120
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This was our second visit to Great Wolf in MA. This time around our room was very dirty. Yogurt spilled on floor,clothing and towel tags under bed and by bed. Phone and alarm clock was crusted in dust and looked awful. The vent in ceiling in the bathrolm was so full of...
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2.7
#1169460
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Great Wolf Lodge - Wow what you get in a$500 a night room

Great Wolf Lodge - Wow what you get in a$500 a night room
Great Wolf Lodge - Wow what you get in a$500 a night room
My daughter cut her hand on the dozens of staples sticking out of the chair in the bedroom, reported it twice, all we heard was, oh we will have it removed. The staff attitude has gone to crap, lost more customers!
1.5
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1161030
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Great Wolf Lodge - Cancellation policy

We had to cancel our reservation a month prior and 15% Of deposit was not refunded. That meant we had to pay 75 bucks of our hard earned money for a cancellation fee. Most hotels waive that if cancellation was well in advance. It was understandable if a few days before or a week but they s was a month!
1.0
Details
Exchange, Refund and Cancellation Policy
#1118976
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Waiting for an email for a room we already paid for...your system sucks big time..ive been waiting more than 3 hours now..it took us 5 hours to get here to sit in the lobby for over 3 hours...and still waiting...we complain to the front desk and explained we have 4...
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1.9
#1109401
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