Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money

This was our second visit to Great Wolf in MA. This time around our room was very dirty.

Yogurt spilled on floor,clothing and towel tags under bed and by bed. Phone and alarm clock was crusted in dust and looked awful. The vent in ceiling in the bathrolm was so full of dust it had to of been a year since it was cleaned last! Fruit loops and doritos by microwave and behind bureaus and refrigerator.

We stayed 2 nights and they never cane to clean the room. We let them know and they still didnt bring us what we needed or come and clean. I couldnt get a real person when I dialed the front desk seceral times. Pool water is freezing and very little lazy river pool tubes as well as 4 balls for basketball in the pool.

Not nearly enough for all those kids!

Food prices are unbelievably high and food isnt very good. Not pleased this time around!

Product or Service Mentioned: Great Wolf Lodge Sanitary Conditions.

Reason of review: Bad quality.

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