My son is a 2 year old baby with a trach. He came home from the hospital not so long ago and we decided this year my husband and I would spend our anniversary at GWL.
We made reservations and made it wear that my son was special needs. After having a great time with my son he was tired and needed a nap,while my husband went down the slide. I placed my son by the lazy river he was strapped in his stroller and behind the rope fence. He does not sit or walk so for him to get out would be impossible.
I went in the lazy river and kept my eye on him the whole time. Then I saw a man approach and I quickly went to see what the problem was. He told me ma'am the life guards complained about you leaving your son unattented, I was in the water for a total of 8 minutes. I said ok I apologize if that's a problem but I doubt my son will be trying to get in the water on his own.
He told me," we'll you can take him in the water with you." I informed him that my son had a trach and he could not get in the water. While I was talking to this man (who was very polite) I sat next to my son with my feet in the water, as the man (lifeguard supervisor) walked away my husband was headed my way and asked what the problem was. I told him someone had complained about my son and I. All of a sudden a young girl lifeguard walks directly to me and with the rudest attitude that anyone has ever given me she said ,"Get up!
You can NOT be here! Do you hear me?! You are a hazard! Then with her hand up and pointing in my face she said ,"Get up NOW!
" I was in total shock! I was no where in her way and near by where other people. This was humiliating and I couldn't help but to break out in tears. I honestly felt she was addressing me and my son.
I told the front desk and my much needed anniversary vacation got cut short. We told the person in charge of aquatics wht happened and he told me that I was in way a hazard and that the lifeguards are not suppose to address guests unless spoken to. Also, that people always sit around the stairs and that it's never a problem. The girl later told them that she was asking me to move because I was blocking her.
She never said excuse me, she never told me to move, she never indicated that i was in her way. she was so rude and inconsiderate.
I was planning in going back with all my other children (a total of 6) and now I will NEVER return even if they paid me! I have never felt so horrible in my life.
Monetary Loss: $399.