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1.5

Williamsburg location needs some work. Staff is under-trained.

Some lifeguards were not attentive and were not concerned about line breaking. The place was very unorganized. About 1/2 of the staff was better at directing instead of helping. We thought we would have a great experience after spending so much money.

WIFI was not working. Buffet had the same thing every night so we opted for the pizza on the 1st floor. After ordering, we were told it would be about 15 minutes and they would call us so we sat at a table near the door. After around 25 minutes, we checked and it had been ready, but no one bothered to let us know.

The pizza was good though. We did purchase the meal voucher which was nice, but it should be included in the high price for the food quality and the fact that it's a buffet in the main dining area. Air conditioner in room was so oud, it woke us up at night when it turned on.

When checking out, we were not asked about our stay which was bad because the person checking us out was training someone new. Should have went to Busch Gardens and Water Country.

Reason of review: Bad quality.

Monetary Loss: $800.

Location: 549 E Rochambeau Dr, Williamsburg, VA 23188, USA

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