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Great Wolf Lodge - No response

They never returned my call. I had problems from day 1. They checked me into a room adjacent to a family room despite my request not to do so. There was a smoker on the floor i was moved to.
#1283415
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Someone came in room checking to see if it was occupied...hello wouldn't they know this by just checking the computer. Booked spa for my granddaughter,we were 2min late and were told we couldn't be seen ya think maybe a courteous call making sure we were still coming...
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Anonymous
Anonymous

Another complaint from you ... did you fail to include this tidbit in yesterday's diatribe ?Anyone entering my hotel room unexpectedly is subject to staring down the barrel of...

1.1
#1276560
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My Granddaughter wanted to go to Great Wolf Lodge for a long time. I kept an eye on the costs but I couldn't afford the winter prices. Great Wolf sent me an email for what I thought was a great deal. I can only say that I'm glad I did not pay full price. The room was...
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Anonymous
Sally

You mentioned your satisfaction at saving money more often than you mentioned your granddaughter's pleasure or displeasure. The joy is in the time spent ; someday you will be ...

2.4
Scotrun, Pennsylvania
#1276344
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I needed to write about our recent visit to the Great Wolf Lodge, LaGrange GA on 26 – 28 May, 2018. My wife and I are both retired military and we reserved two rooms for our family (9 Members including grandkids) visit. We took advantage of the special that was offered...
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2.4
I liked
  • Water park
  • Resort staff
I didn't like
  • Restuarants
  • Rooms
  • Food
#1273257
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OMG, I HAVE NO IDEA WHERE TO START SO I'LL START AT THE BEGININNG. WE FIRST GOT THERE THERE WAS DRINKS FROM THE PREVIOUS GUEST LEFT, LATER FOUND THE COFFEE MACHINE WASN'T CLEAN (LIKE HOW WOULD YOU HAVE TO REFIILL IT IF IT HAVEN'T BEEN USED). OKAY WtfSECOND DAY ROOM...
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1.2
#1270115
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Great Wolf Lodge - Head lice

My family and I only thought that this is something that happened to other people. Not true. We all apparently received a parting gift May of 2018 from great Wolf Lodge Va. HEAD LICE!!! It was a expressive to get rid of the lice as our short stay. Never again and thanks
1.8
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1265539
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Great Wolf Lodge - Not happy

This morning I guess it was a power outage I was told I got stuck in the elevator and then the power came back up and the doors open halfway and I have to squeeze through it my son had a panic attack so we had to go home we did not get to enjoy the place from that bad experience
2.7
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1265101
Reply to reviews
We are staying here right now may 12/2018 I’m in room 317 we rented 2 rooms once again no towels in swimming area ask anyone they will be here no towels for over 1 hour this is the third year this has happened if it wasn’t for my grand daughter I would never stay here...
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Anonymous
Curious

When you were there, were you aware of any bed bug incidents?

1.0
#1254519
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Your bar tender was the most rude and ignorant person ever seen , a person not happy at all , screaming at others , you hired the wrong person, she almost told me just go somewhere else , this is my last time in this place , we / myself and my wife and 2 kids stay...
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#1238326
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Contact Great Wolf Lodge

Mailing Address:
Great Wolf Resorts, Inc.
525 Junction Road, Suite 6000 South
Madison, Wisconsin 53717
United States
Phone:
(608) 662-4700
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Great Wolf Lodge - Terrible experience in April 2018
Great Wolf Lodge - Terrible experience in April 2018
Arrived at the Wisconsin Dells location at our check-in time, only to have to wait 40 minutes to have our room assigned. Right away noticed the refrigerator wasn’t working. Had to wait another 20 minutes to have maintenance switch it out. Chocolate bar smeared all over...
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1.7
#1229596
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