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Worst place overpriced and dont treat you whit respect never coming back cant believe that we drove 5 hours to come here so upset .
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Anonymous
Tonya55

I stayed once, over priced and not worth it.

Anonymous
Bill Faucette

Cancelled reservations the next day after they were made.... I was charged $130.00 for reservation dates that were reserved 9 months on advance of the reservation date. Will f...

1.2
#1356983
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I need to speak to someone about a serious incident here at the hotel. Office has been closed the last 2x I have called. Please call me back (520)990-0654
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Anonymous
Anonymous

We tried to call but it says your number isn’t a working number, did you pay your bill? Regardless please give us a call, our customer service team can be reached Monday throu...

#1355802
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Great Wolf Lodge - The most rude director I’ve ever spoke too

I was the the Grapevine location and my stay was already rough. One of the works on Main Street was extremely rude so I asked to speak with a manager, well the manager I spoke too didn’t seem to care so she called the director and told me if I had an issue or a probably with the service, I shouldn’t come back. His name was Kedric and I don’t recall the female name
2.7
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#1346680
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over all great wolf lodge was an amazing experience!...BUT that night when i went to the restaurant that you guys have there.My dinner was my concern i had fish of the day but the fish didn't look like a full dinner it was very small the fish looked like it was only...
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#1343872
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The team you have is, not a team. The young people that you have in management positions . Just don’t know what they are doing. And the older people that have been there for years are treated poorly. You need to go back and look at the people that are older and know...
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1.6
#1342804
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Great Wolf Lodge - What a rip off

I rented a cabana for $100 , it was dirty, gum wrappers on the chairs, balled up used napkin on the shelf, and a bunch of sugary sodas and power drinks in the fridge to drink when I was told there would be juice. Not allowed to bring anything at all into the cabana that wasn’t being sold by the hotel itself. There are too many other water parks around to choose great wolf again in the future
1.0
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#1340799
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Great Wolf Lodge - Unpleasant lifeguard

me and my friends were waiting on my little sister at the end of the slide behind the ropes where we could see her. then this life guard of had a serious injury but was still working was sitting and blowing her whistle at us for no reason then started screaming
3.2
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1327736
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We had our family reunion at Great Wolf Lodge in Mason, Ohio July 20-22, 2018. We had over 80 guests and we booked 19 rooms. We had three formal meals at the resort during the weekend, Friday Meet & Greet, Saturday banquet, and Sunday bunch that totaled over $6,000....
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4.0
I didn't like
  • Treatment by sales staff at great wolf lodge
#1318841
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We are currently staying here. We rented two suites, spending thousands of dollars. The only problem is they have 500 cheerleaders here and they close the restaurants to feed them. So we have four kids here, who've been up since 6:30 and are hungry, but the breakfast...
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1.0
Grand Mound, Washington
#1317513
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Contact Great Wolf Lodge

Mailing Address:
Great Wolf Resorts, Inc.
525 Junction Road, Suite 6000 South
Madison, Wisconsin 53717
United States
Phone:
(608) 662-4700
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So I just recently spent a weekend at the Great Wolf Lodge in Colorado Springs, Colorado. There's no way I would have been able to afford to go there on my own so for a reward for working so hard from work my boss paid for me and my son to stay a night. Everything was...
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2.8
#1311582
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