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Great Wolf Lodge - Head lice

My family and I only thought that this is something that happened to other people. Not true. We all apparently received a parting gift May of 2018 from great Wolf Lodge Va. HEAD LICE!!! It was a expressive to get rid of the lice as our short stay. Never again and thanks
1.8
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
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Price Affordability
Quality of Accommodation
Quality of Food
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Website
#1265539
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Great Wolf Lodge - Not happy

This morning I guess it was a power outage I was told I got stuck in the elevator and then the power came back up and the doors open halfway and I have to squeeze through it my son had a panic attack so we had to go home we did not get to enjoy the place from that bad experience
2.7
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1265101
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We are staying here right now may 12/2018 I’m in room 317 we rented 2 rooms once again no towels in swimming area ask anyone they will be here no towels for over 1 hour this is the third year this has happened if it wasn’t for my grand daughter I would never stay here...
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Anonymous
Curious

When you were there, were you aware of any bed bug incidents?

1.0
#1254519
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Your bar tender was the most rude and ignorant person ever seen , a person not happy at all , screaming at others , you hired the wrong person, she almost told me just go somewhere else , this is my last time in this place , we / myself and my wife and 2 kids stay...
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#1238326
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Great Wolf Lodge - Terrible experience in April 2018
Great Wolf Lodge - Terrible experience in April 2018
Arrived at the Wisconsin Dells location at our check-in time, only to have to wait 40 minutes to have our room assigned. Right away noticed the refrigerator wasn’t working. Had to wait another 20 minutes to have maintenance switch it out. Chocolate bar smeared all over...
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1.7
#1229596
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My 8th visit to GWL lodge was awful. I left a note at reception for the manager and heard nothing back. I mailed a letter - heard nothing back. I have been trying to contact corporate since the start of the year - almost 3 months - and they never answer their phone....
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1.3
I didn't like
  • Entire stay was awful
#1216404
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Just spent an overnight at the great wolf lodge with my two boys for the march break cost 700$ one night no extras. 1st complaint went to enjoy the hot tub that night and an adult couple decided to turn things into an adult video not happy and grossed out along with...
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2.3
#1212200
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With all the flu going around you would thing that Great Wolf Lodge would accommodate a family using a groupon for their son's 6th bd. for this week-end, and he now has the flu. Due to him being sick they cannot go and Great Wolf Lodge will not accommodate a later date...
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Anonymous
Anonymous

This was rectified.. Groupon refunded money...Thanks!

1.0
#1181226
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Called on January 31st to get a room that was advertised for $99 a night... customer service could not find a room for that price in any of the months.. I am a disabled veteran on the fixed income.. false advertisement when you say there is room for $99 and they can't...
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Scotrun, Pennsylvania
#1180607
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Great Wolf Lodge - Great but night time is not

My family and I were trying to sleep and yes you may have fun but it should not be so loud that they should have at least a 10:00 limit to we’re you can only do certain things but 11:00 you need to settle down
#1177133
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